Warranty Policy

1. Warranty conditions

  • The product is under warranty (Warranty period is stated in detail in the product quotation)
  • The manufacturer’s warranty stamp must be intact, not torn, broken, deformed, or erased.
  • The machine number is intact, and show no signs of erasure or editing
  • Damage is determined to be due to a manufacturer’s fault.
  • The product must be intact, not bent, warped, cracked, scratched, chipped, cracked, or broken.
  • The product must be used in the correct environment, temperature, and humidity, and connected to a within-limit power source (with voltage stabilizer and ground wire if necessary).
  • The hardware of the product has not been interfered with (for example: disassembling, repairing, etc.)
  • Follow the user manual provided with the product.

2. Cases not covered by warranty

  • Damage caused by natural disasters, accidents such as lightning strikes, floods, and spilled liquids.
  • The customer arbitrarily disassembles and repairs before reporting to the technical department.
  • Accessories wear out over time: electrodes, probes, light bulbs, resistors, thermistors, glass, etc.
  • Fire or explosion due to incorrect power supply, wrong battery terminal, dropping, or physical impact to the product.
  • Damage due to poor storage: dirt, moisture, high temperature, corrosive chemicals, insects nesting in the machine, etc.
  • The warranty does not cover accessories.